2023 Winners

Paycor achieved a 512 percent ROI with a payback period of 2.4 months after adopting Informatica CDI to scale and unify its data pipelines alongside its data warehouse modernization initiative. Specific benefits cited include direct cost savings of $

Paycor achieved a 512 percent ROI with a payback period of 2.4 months after adopting Informatica CDI to scale and unify its data pipelines alongside its data warehouse modernization initiative. Specific benefits cited include direct cost savings of $550,000, analyst time savings of over 36,000 work hours, and improved visibility by transitioning from monthly reporting to daily reporting with over 50 new KPIs

Travel Counsellors realized a 374 percent ROI with a payback period of less than six months after replacing three instances of Microsoft with Freshworks’ CRM composed of Freshsales and Freshdesk. This travel agency has a franchise business model and

Travel Counsellors realized a 374 percent ROI with a payback period of less than six months after replacing three instances of Microsoft with Freshworks’ CRM composed of Freshsales and Freshdesk. This travel agency has a franchise business model and sought a solution to modernize its internal and external communication channels and consolidate and track data across its increasing network of travel agency franchises. Upon the adoption of Freshworks, the organization was able to digitize its franchisee onboarding process, translating to a 33 percent increase in annual franchise recruitment driven by enhancements to onboarding efficiencies. With Freshworks, Travel Counsellors has also improved customer service agent productivity by 30 percent, providing significant annual cost savings from avoided headcount.

Lush realized a 369 percent ROI upon its implementation of Zendesk, recovering its initial investment in the software in less than one year. The cosmetics provider previously used a combination of social channels, phone, and email to engage with cust

Lush realized a 369 percent ROI upon its implementation of Zendesk, recovering its initial investment in the software in less than one year. The cosmetics provider previously used a combination of social channels, phone, and email to engage with customers, which prevented metric tracking and limited the organization’s ability to identify pressing customer issues. This led the organization to search for a solution to modernize its external customer communication channels and to monitor and analyze customer inquiries. Upon the deployment of Zendesk, Lush was able to improve service agent productivity by 17 percent, and manager productivity by 30 percent. These productivity improvements have translated to over £350,000 ($434,000) in annual cost savings from avoided headcount.

Auctane achieved a 356 percent ROI with a payback period of 3.6 months after adopting the Tray Automation Platform to simplify and extend the scope of its automations. Auctane cited specific benefits including $205,000 in direct annual cost savings,

Auctane achieved a 356 percent ROI with a payback period of 3.6 months after adopting the Tray Automation Platform to simplify and extend the scope of its automations. Auctane cited specific benefits including $205,000 in direct annual cost savings, 50 hours of monthly time savings with automated hire to retire workflows, and 3x faster development for new automations. After adopting Tray.io, the organization has the tools it needs to automate a wider variety of workflows without worrying about the traditional cost and manual effort associated with building such automations.

Bristlecone achieved a 323 percent ROI upon implementing the EdCast by Cornerstone Learning Experience Platform (LXP), recovering its initial investment in the technology four months after deployment. The organization’s previous method of analyzing e

Bristlecone achieved a 323 percent ROI upon implementing the EdCast by Cornerstone Learning Experience Platform (LXP), recovering its initial investment in the technology four months after deployment. The organization’s previous method of analyzing employee skills and proficiency levels was time-consuming and failed to focus on future competency needs. Upon recognizing the need for a more modern framework, Bristlecone deployed the EdCast by Cornerstone LXP to serve as a foundation for its Meta-Competency framework. Nucleus found that upon implementation of the LXP and accompanying framework, the organization was able to reduce external training costs, increase training adoption, improve employee productivity, and redeploy employees internally through upskilling and internal succession.

Customer Relationship Management software provider, SugarCRM, achieved a 226 percent ROI upon its implementation of HiBob and recovered its initial investment in the technology six months after deployment. With its small HR team previously operating

Customer Relationship Management software provider, SugarCRM, achieved a 226 percent ROI upon its implementation of HiBob and recovered its initial investment in the technology six months after deployment. With its small HR team previously operating on a large, complex HCM system, the organization required an HCM solution with strong ease of use that would still enable it to take advantage of capabilities such as automation and improve operational visibility and communication. Nucleus found that upon the implementation of HiBob, Sugar was able to reduce its year-over-year software and support costs by more than 15 percent, avoid SOC 2 non-compliance risk, and achieve productivity increases across its HR and finance departments. The use of the system also facilitated a renewed sense of company culture across its global, remote-first workforce.

Loyola University Maryland achieved a 205 percent ROI with payback in 2.4 months after adopting LogicMonitor to improve device uptime and visibility. The University cited specific benefits including the potential for $300,000 in hardware cost savings

Loyola University Maryland achieved a 205 percent ROI with payback in 2.4 months after adopting LogicMonitor to improve device uptime and visibility. The University cited specific benefits including the potential for $300,000 in hardware cost savings, 9,592 kWh of annual energy savings, reduced technical sprawl, and reduced complexity of operations. Now, with LogicMonitor, Loyola has the tools it needs to gain a real-time understanding of its network state and efficiently track the utilization of network resources, driving efficient operations as the university continues to expand and mature.

Coast Counties Peterbilt achieved a 193 percent ROI upon implementing Epicor ECM (DocStar) AP automation and recovered its initial investment in the technology less than one year after deployment. The organization previously processed 2,500 invoices

Coast Counties Peterbilt achieved a 193 percent ROI upon implementing Epicor ECM (DocStar) AP automation and recovered its initial investment in the technology less than one year after deployment. The organization previously processed 2,500 invoices per month manually, and general inefficiencies and an impending turnover in staff created the need to search for a solution to automate the workload and move towards paperless operations. Nucleus found that upon deploying DocStar and integrating it with its existing ERP solution, Coast Counties was able to increase its invoice processing volume by approximately 75 percent while increasing productivity across its AP departments.

Providence Health & Services achieved a 3535 percent ROI by leveraging its existing technology resources to develop a homegrown hiring optimization initiative, recovering its initial investment in the project less than two weeks after implementation.

Providence Health & Services achieved a 3535 percent ROI by leveraging its existing technology resources to develop a homegrown hiring optimization initiative, recovering its initial investment in the project less than two weeks after implementation. Catalyzed by a worldwide nurse shortage, the organization built Predictive Hiring, which includes a novel analytics tool and business process, to meet its specific needs. Nucleus found that upon rolling out the solution, the organization was able to fill vacant positions 25 days faster than similar roles posted through traditional processes. This gave Providence leaders opportunities to help address worker burnout, reduce external contracted labor, avoid overtime pay, and avoid lost revenue, translating to $6.5 million in annual savings in the first two years of deployment and $8 million in year three due to improved adoption.

Regional One Health achieved a 190 percent ROI with a payback period of 1.2 years after deploying Domo to improve patient care and better capture prescription revenue. The organization cited specific benefits, including $14M in additional prescriptio

Regional One Health achieved a 190 percent ROI with a payback period of 1.2 years after deploying Domo to improve patient care and better capture prescription revenue. The organization cited specific benefits, including $14M in additional prescription revenue, seven percent reduced length of stay three years following deployment, and a six-percentage point increase in patient satisfaction scores during the past year of full adoption. Now, with Domo, Regional One Health has the analytics foundation to be a leader, bringing healthcare where it needs to be. It has since monetized its data assets to help other healthcare institutions realize these benefits.