2024 Winners
Databricks, a technology vendor, was scaling all aspects of its business. As such, reviewing thousands of external communications was becoming overwhelming for its small editorial staff. When an email was flagged as containing grammatical errors just before it was sent to thousands of customers, the need for technology to streamline communications was brought into stark relief. Databricks deployed Grammarly Business across its marketing, sales, support, IT, finance, and engineering departments. All groups saw productivity and writing quality improvements from automated writing suggestions and accelerated review processes. Other benefits include revised training services, accelerated employee onboarding, and the upskilling of employees.
Sparex achieved a 1160 percent ROI with payback in 1.2 months after adopting Zoho Analytics to bolster its data management and reporting capabilities, resulting in substantial operational improvements and cost savings. The organization noted specific benefits, including a nine percent productivity improvement across its 190 internal users, 43 hours in weekly time savings from accelerated reporting and report development, and direct cost savings by providing analytic teams the tools they need to drive operational decision-making with fewer headcount. Zoho Analytics has emerged as the single source of truth, playing a pivotal role in transforming reporting efficiency and data accessibility.
RPO provider Field of Talent achieved a 916 percent ROI upon its implementation of PivotCX by Daxtra. The company also recovered its initial investment in the software 1.2 months after deployment. Candidate texting capabilities within its existing applicant tracking system did not have the functionality required to meet recruiter needs, leading the organization to implement PivotCX by Daxtra for the engagement of candidates both internally and for clients. Nucleus found that efficiencies driven by candidate texting through PivotCX by Daxtra led active applicants to be engaged three times faster and enabled the organization to redeploy the work of 1.5 FTEs to higher-value tasks, leading to annual savings of more than $120,000 annually.
The City of Glendale, Arizona, achieved a 514 percent ROI upon implementing Moveworks and recovered its initial investment in the technology less than four months after deployment. The city was previously managing its IT helpdesk tickets through traditional channels such as phone, e-mail, and online portal, which were unable to scale with ongoing developments. Nucleus found that upon the implementation of Moveworks and introduction of generative AI-driven IT chatbot, Blaze, the City of Glendale was able to avoid current and future service desk costs, reduce travel costs, and free up agent time to manage higher-tier issues. Blaze was able to take over the work of one service agent FTE, resulting in annual savings of $121,500. Additionally, the solution saved city employees more than 3,500 collective hours per year, translating to associated cost savings of more than $85,000.
AAH Pharmaceuticals achieved a 388 percent ROI by deploying RELEX Solutions forecasting and replenishment module to improve how the organization manages its forecasting and replenishment from the retail shelf to the manufacturer and with over 1000 vendors. With improved SCP practices, the organization reduced inventory carrying costs by $12.5M over three years. This was achieved by using RELEX to remove unnecessary inventory, minimize safety stock where volume was too low, and add safety stock maxes where the stock was being overbought, creating a clearer focus on high-value purchases and better visibility. Additionally, the organization saved approximately 25 to 27 analysts one to two hours per day by automating order proposals and exception management processes, indirectly saving the organization $568,947. RELEX Solutions allowed the analysts to focus on more proactive tasks such as forecasting and department collaboration.
The Texas Rangers achieved a 375 percent ROI by deploying the Databricks Data Intelligence Platform to drive efficient data storage and processing and better enable the organization’s internal data teams. The franchise noted specific benefits, including 4x improved cost-effectiveness relative to its prior cloud-based data warehouse, 10x improved cost-effectiveness for data ingestion use cases, and a 61 percent productivity improvement across the sports franchise’s data teams. This efficiency has fostered improved collaboration among analysts, players, and coaches, driving 2x more data available at lower latency. This has promoted faster iteration on ad-hoc analysis and propelled the Rangers to the forefront of Major League Baseball.
Oviva achieved a 301 percent ROI upon implementing HiBob and recovered its initial investment in the software less than five months after deployment. The private healthcare company was previously using a lightweight HCM platform that didn’t offer the functionality necessary to scale with its global growth. Nucleus found that upon deploying HiBob, Oviva was able to avoid additional administrative hires, increase new hire onboarding productivity, improve employee engagement, and reduce employee turnover by 10.5 percent. Adding the vendor’s compensation module also enabled the organization to save more than £63,000 in the first year of its use due to improved budget allocation.
Treblle ROI case study: Autopix achieved a 247 percent ROI with payback in six months after deploying Treblle to gain a deeper understanding of its application programming interface (API). The organization cited specific benefits, including 100 hours of annual time savings for its IT and developer teams as well as 1.5 fewer downtime events per year, yielding 750,000 NOK in avoided costs. Now Autopix leverages Treblle as a centralized hub to monitor and analyze its integrations giving the company the technology it needs to scale cost savings and profitability going forward.
AVID Property Group (AVID) achieved a 194 percent ROI by deploying Tray’s Universal Automation Cloud to integrate various systems and applications, automate processes, and efficiently move large volumes of data. Using the platform, the organization supported three critical projects: invoice automation, yielding thousands of hours of annual savings; data platform modernization, with reduced manual effort and data duplication; and the removal of legacy technologies, which would have cost over $6M to perform using external consultants to implement a modernization strategy.
Manulife achieved a 184 percent ROI with a payback period of 8.4 months after deploying Domo to serve as a consolidated data foundation in support of its in-house marketing initiatives. Manulife cited specific benefits, including over 5000 hours of annual time savings, 14 percent global lead growth with up to a 197 percent increase for certain businesses, and 23 percent improved sales conversion, yielding over $715,000 CAD in bottom-line earnings annually. Now, the Domo platform is a central technology to Manulife’s success, providing the data and data accessibility needed to recognize improved marketing campaign efficiency.