2020 Winners
Comscore, a global media and advertising analytics company, maximized an existing investment in Skillsoft learning content to create a program that allowed employees to gain certification in certain programming languages and other critical technology skills. This allowed the company to avoid outside certification program costs while providing employees with a gamified, on-demand experience that increased engagement, adoption, and productivity. Nucleus found that by leveraging Skillsoft learning content to build out its Gold Star Learning Program, Comscore achieved an ROI of 3114% in less than 1 month.
POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.
New Life Media (New Life) deployed Blackbaud Merchant Services to modernize its revenue and philanthropy management capabilities. With the solution, New Life can more efficiently update the payment information of its donors and deploy resources to other critical tasks. The organization has eliminated the need to manually track and consolidate changes by integrating Blackbaud Merchant Services’ automated capabilities to its daily operations.
Kelly Roofing deployed Microsoft Dynamics 365 Business Central to modernize its accounting and resource management capabilities. The company realized time and cost savings and has increased the productivity of its employees. Nucleus found that Business Central’s workflows and analytics capabilities have enabled Kelly Roofing to process more financial data and create reports more quickly than its previous solution. Since deploying Business Central, Kelly Roofing has implemented profitability analysis for each of its business units and reduced the amount of working capital it requires each year.
Headway Workforce Solutions deployed Jobsync with Indeed to rectify issues caused by disconnectedness of its existing recruitment solutions, such as increased manual data entry and low applicant rates. By implementing JobSync, Headway was able to automate recruitment processes and leverage native apply functionality, leading to increased recruitment marketing productivity and a 4.93 percent increase in applicant rates for specific positions. The organization realized a 475 percent ROI and recovered its initial investment less than 3 months after deployment.
An agricultural and construction machinery and power equipment importer and distributor deployed X2CRM by X2Engine to modernize its quoting, lead management, and marketing processes. With this system, it reduced the average quote time from over 15 minutes to less than four. For example, over a four-day period, the company fielded over 1,600 inbound customer calls and generated 1,100 quotes; the sales team collectively saved five workdays from this quoting improvement, with an ongoing 10 percent time savings from centralized records and auto-quoting. It has been able to improve customer satisfaction through regular, pointed outreach to reduce churn and drive new business. The company realized a 421 percent ROI and recovered its initial investment less than 4 months after deployment.
Red Wing Shoe Company (Red Wing) deployed BlackLine’s Tasks, Reconciliation, Journal Entry, and Transaction Matching solutions to streamline its accounting processes. Leveraging the BlackLine platform, Red Wing set controls and standardized workflows across all its financial activities. As a result, Red Wing’s corporate finance, retail finance, and accounting teams achieved significant productivity gains, with savings valued at over $1.2M every year. The company also centralized its ledger accounts and financial data, granting an end-to-end view of its finances, from individual retail locations to the corporate office. By modernizing its financial systems, Red Wing has the organizational visibility necessary to scale up its business operations.
Montefiore St Luke’s Cornwall Hospital deployed PatientMatters to modernize its collections process for uninsured and underinsured patients. St Luke’s was able to lower its lost revenue losses by getting patients registered and covered by government services to which they were entitled, but not utilizing. In addition to lowering the hospital’s lost revenue numbers, the deployment has also freed St Luke’s self-pay patients from millions of dollars of medical debt. Traditionally underserved communities are now able to take full advantage of the resources and programs available to them.
Woodstock General Hospital (WGH) deployed the Digitech Systems PaperFlow solution to digitally capture the hospital’s paper health records as well as simplify and expedite record retrieval. The hospital achieved significant benefits in both savings and improved productivity. Medical records staffing was reduced by 3.9 full-time equivalents (FTE) due to the elimination of the need for round-the-clock staffing and the reduction of time needed to retrieve a medical record. Since deployment, the hospital has experienced an overall improvement of medical record workflow and simplified real-time access to patient information while strengthening the security for the patient information.
The University of Sydney implemented Informotion products with Micro Focus Content Manager to replace its existing, insufficient case management process and simplify the submittal of requests, complaints, and reports for its student and staff population of more than 80,000 users. Over the course of deployment, the university achieved cost savings of approximately 500,000 AUD in avoided implementation fees by leveraging an existing solution and was able to automate 80 percent of case management processes, resulting in increased staff productivity. The university realized a 390 percent ROI and recovered its initial investment less than 3 months after deployment.